Refund and Returns Policy

Shipping and Returns Policy

This Shipping and Returns Policy applies to all orders placed on sweatervxak.com. By placing an order, the customer agrees to the terms outlined in this document. Hk Hi Reach Development Co., Limited provides shipping services and return options for clothing products. The customer must read this document before completing a purchase.

Shipping Information

Hk Hi Reach Development Co., Limited ships to addresses within the regions specified at checkout. Shipping costs are calculated based on the destination and the selected shipping method. The customer is responsible for providing an accurate and complete shipping address. Hk Hi Reach Development Co., Limited is not responsible for delays or non-delivery caused by incorrect address information provided by the customer. Shipping timelines are determined by the shipping carrier and the destination. No specific delivery date is guaranteed. Available shipping methods are displayed at checkout. Hk Hi Reach Development Co., Limited reserves the right to change shipping carriers without notice.

Order Processing

Orders are processed on business days, excluding public holidays. Payment verification must be completed before an order is processed. Once an order is shipped, a confirmation email with tracking information is sent to the email address provided by the customer. The customer must monitor the tracking information for delivery status. Orders cannot be modified or cancelled after processing has begun. The customer must verify all order details before completing the purchase.

Return Policy: 14-Day No-Reason Refund

Customers may request a return for any reason within exactly 14 days of receiving the order. The 14-day period begins on the date of delivery as confirmed by the shipping carrier. The 14-day period is calculated from the date of delivery, not the date of shipment. To be eligible, the item must be unused and in its original packaging. All tags, labels, and accessories must be included. Items that are not in original packaging or that show signs of use are not eligible for return. This no-reason refund policy is strict and enforced without exception. Requests submitted after 14 days will be denied.

Return Shipping Costs

The buyer completely bears the cost of return shipping. Hk Hi Reach Development Co., Limited does not provide prepaid return labels and does not reimburse return shipping fees. The customer must use a trackable shipping method for returns. Hk Hi Reach Development Co., Limited is not responsible for returns lost or damaged during transit. The customer must cover all shipping costs associated with the return, including any customs duties or taxes.

Return Process

To initiate a return, the customer must follow these steps:

  1. Contact Hk Hi Reach Development Co., Limited at [email protected] within 14 days of delivery to request a return authorization.
  2. Provide the order number and the reason for return. No reason is required, but the request must be submitted within the 14-day period.
  3. Receive a return authorization confirmation from Hk Hi Reach Development Co., Limited.
  4. Package the item securely in its original packaging with all tags and labels attached.
  5. Ship the item to the following return address: The recipient must be Hk Hi Reach Development Co., Limited, the contact phone is +852 4664 4740, and the specific return address is ROOM 63, 7/F, WAN LEE COMMERCIAL BUILDING 7-9 AUSTIN ROAD TSIM SHA TSUI KOWLOON HONG KONG.
  6. Include the return authorization confirmation inside the package.
  7. Send the tracking number to [email protected] after shipping the return.

Returns that do not follow this process may be refused or delayed.

Refund Processing Time

Refunds are initiated after the returned item is received and inspected by Hk Hi Reach Development Co., Limited. The refund will be issued no earlier than 14 days after receipt of the return. The refund arrival time is at least 14 days from the date Hk Hi Reach Development Co., Limited receives the returned item. For refunds processed via PayPal, the refund will be completed within at least 14 days. However, local laws in some regions require that PayPal refunds take up to 30 days. In those regions, the refund will be completed within 30 days. The customer must allow this additional time for PayPal refunds. Refunds are issued to the original payment method only. Refunds are issued in the same currency as the original purchase. Currency exchange rates may affect the final refund amount. Hk Hi Reach Development Co., Limited is not responsible for fluctuations in currency exchange rates.

Damaged or Defective Items

Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day period exactly matches the Terms of Service. To submit a claim, the customer must contact Hk Hi Reach Development Co., Limited at [email protected] within the 7-day period. The claim must include the order number, a description of the damage or defect, and photographs of the item. Hk Hi Reach Development Co., Limited will review the claim and provide instructions for return or replacement. Claims submitted after 7 days of receipt will be denied. The customer must retain all original packaging and documents for damaged or defective claims. Failure to provide photographs will result in claim denial.

Non-Returnable Conditions

Items must be unused and in original packaging. Items that are not in original packaging or that show signs of use are not eligible for return. Items damaged due to customer misuse are not eligible for return. Items returned without a return authorization are not eligible for refund. Items must be free of odors, pet hair, and stains. Items that have been washed, worn, or altered are not eligible for return. Any item that fails to meet these conditions will be returned to the customer at the customer's expense.

Contact Information

For questions regarding shipping or returns, contact Hk Hi Reach Development Co., Limited at [email protected]. The customer may also use the contact phone +852 4664 4740 or the address ROOM 63, 7/F, WAN LEE COMMERCIAL BUILDING 7-9 AUSTIN ROAD TSIM SHA TSUI KOWLOON HONG KONG. All communications must be in English.